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Your complete satisfaction is of primary importance to us. Should you ever have questions or comments about your Ford vehicle, we suggest you follow these steps so your concerns can be addressed as quickly and efficiently as possible.

  • Contact the sales representative or service advisor at your local dealership. To find Ford dealership contact information,visit the dealer locator.
  • If your inquiry or concern remains unresolved, contact the sales manager or service manager at the dealership.
  • If your inquiry or concern cannot be resolved at the dealership level, or for other purposes please select a topic below to e-mail us your comments or questions. If you live outside the U.S. or Canada, please visit the Ford Global site to find your local contact information.

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Top Frequently Asked Questions

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1
  Starting Manufacturers Suggested Retail Price, excluding destination/delivery charge, taxes, title and registration fees. Optional equipment not included.
2
  MPG - EPA estimated base engine/transmission. Note: F-150 SFE Package. Note: Fiesta SFE Package; Projected 30 city/40 hwy mpg. Ford preliminary data. Pending EPA certification.
3
  Towing - Properly equipped
4
  Option price based on Manufactures Suggested Retail Price.
5
  The Estimated Selling Price of vehicle less cash, rebates, and net trade in allowance. It does not include amounts for fees, sales tax, service contracts, etc. Consult your dealer for actual price and complete details.
6
  Special APR offers applied to Estimated Selling Price. Special APR offers require Ford Credit Financing. Not all buyers will qualify. See dealer for qualifications and complete details.
7
  Special Lease offers applied to Estimated Capitalized Cost. Special Lease offers require Ford Credit Financing. Not all buyers will qualify. See dealer for qualifications and complete details
8
  For limited warranty details, visit your local Ford dealer or fordvehicles.com .
9
  No purchase necessary to win. Must be 21 or older to enter. See full details at fordvehicles.com .
10
  No purchase necessary to win. Must be 21 or older to enter. See full details at fordvehicles.com .
11
  No purchase necessary to win. Must be 21 or older to enter. See full details at fordvehicles.com .
12
  When properly equipped.
13
  EPA-estimated. Actual mileage may vary.
14
  Do not drive while distracted.
15
  Do not drive while distracted.
16
  Get full warranty details at fordvehicles.com .
17
  EPA-estimated. Actual mileage may vary.
18
  EPA-estimated. Actual mileage may vary.
19
  Source: National Highway Traffic Safety Association.
20
  EPA estimated 17 city/24 hwy mpg, FWD.
21
  EPA estimated 21 city/26 hwy mpg. 2WD, 2.3L manual. Excludes vehicles built for Mazda.
22
  Based on unadjusted city fuel economy from EPA (10/08) and VCA (5/08). EPA estimated 34 city/31hwy mpg, front wheel drive. Actual mileage will vary. Excludes vehicles built for Mazda.
23
  EPA-estimated 22 city/28 hwy mpg, I-4 manual FWD.
24
  Star ratings are part of the U.S. Department of Transportation's Safercar.gov program (www.safercar.gov). Class is Full-Size Luxury SUVs.
25
  EPA-estimated 23 city/34 hwy/ 27 combined mpg Fusion S I-4 automatic; 41 city/36 hwy mpg Fusion Hybrid. Actual mileage will vary. Midsize class per R. L. Polk & Co.
26
  With available electronic stability control.
27
  SYNC not available on Fiesta S model. Driving while distracted can result in loss of vehicle control. Only use mobile phones and other devices, even with voice commands, when it is safe to do so. The Bluetooth word mark and logos are trademarks of the Bluetooth SIG, Inc.
28
  The vehicle's electrical system (including the battery), the wireless service provider's signal and a connected mobile phone all must be available and operating for 911 Assist to function properly. These systems may become damaged in a crash. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed.
29
  Available on 2010 U.S. vehicles. Complimentary three-year subscription for owners of new vehicles equipped with the service. Subscription fees apply after three years. Standard voice and message rates may apply. Turn-by-Turn Navigation and Real-time Traffic available in selected markets. Vehicles equipped with optional factory-installed Navigation System, SYNC Traffic, Directions and Information services are replaced by the vehicle's Navigation System.
30
  Customized vehicles.
31
  2010 EPA-estimated hwy fuel economy with 5-speed manual transmission.
32
  EPA-estimated 18 city/25 hwy mpg, FWD.
33
  SYNC not available on Fiesta S model. Valid only on non-binding U.S. reservations made via web/mobile between 12/1/09 and 4/2/10 by customers 18 years and older with valid U.S. Drivers License. Actual purchase agreement must be signed with dealer by 5/3/10. Must take new retail delivery by 9/30/10. SYNC not available on Fiesta S model. Customer may elect to receive the equivalent cash value of $595 on qualifying models, not available on Fiesta S This offer is only valid for the customer named on the reservation, it can not be transferred.
34
  Required available Navigation System. SIRIUS Radio - Service available in the 48 contiguous states and Washington, DC. Real-time traffic monitoring available in select markets. Some features are unavailable while driving. See your dealer for activation details. SIRIUS Travel Link is a trademark of SIRIUS XM Radio, Inc.
35
  Some features are unavailable while driving.
36
  Taurus SHO: EPA-estimated 17 city/25 hwy mpg, Flex: EPA-estimated 16 city/22 hwy mpg, EcoBoost AWD.
 
  Ford reserves the right to change product specifications at any time without incurring obligations
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