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Your complete satisfaction is of primary importance to us. Should you ever have questions or comments about your Ford vehicle, we suggest you follow these steps so your concerns can be addressed as quickly and efficiently as possible.

  • Contact the sales representative or service advisor at your local dealership. To find Ford dealership contact information,visit the dealer locator.
  • If your inquiry or concern remains unresolved, contact the sales manager or service manager at the dealership.
  • If your inquiry or concern cannot be resolved at the dealership level, or for other purposes please select a topic below to e-mail us your comments or questions. If you live outside the U.S. or Canada, please visit the Ford Global site to find your local contact information.

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If you prefer not to contact us through one of the e-mail options above, you can also reach us by telephone or mail.

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Top Frequently Asked Questions

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1
  Starting Manufacturers Suggested Retail Price, excluding destination/delivery charge, taxes, title and registration fees. Optional equipment not included.
2
  MPG - EPA estimated base engine/transmission. Note: F-150 SFE Package
3
  Towing - Properly equipped
4
  Option price based on Manufactures Suggested Retail Price.
5
  The Estimated Selling Price of vehicle less cash, rebates, and net trade in allowance. It does not include amounts for fees, sales tax, service contracts, etc. Consult your dealer for actual price and complete details.
6
  Special APR offers applied to Estimated Selling Price. Special APR offers require Ford Credit Financing. Not all buyers will qualify. See dealer for qualifications and complete details.
7
  Special Lease offers applied to Estimated Capitalized Cost. Special Lease offers require Ford Credit Financing. Not all buyers will qualify. See dealer for qualifications and complete details
8
  For limited warranty details, visit your local Ford dealer or fordvehicles.com .
9
  No purchase necessary to win. Must be 21 or older to enter. See full details at fordvehicles.com .
10
  No purchase necessary to win. Must be 21 or older to enter. See full details at fordvehicles.com .
11
  No purchase necessary to win. Must be 21 or older to enter. See full details at fordvehicles.com .
12
  When properly equipped.
13
  EPA-estimated. Actual mileage may vary.
14
  Do not drive while distracted.
15
  Do not drive while distracted.
16
  Get full warranty details at fordvehicles.com .
17
  EPA-estimated. Actual mileage may vary.
18
  EPA-estimated. Actual mileage may vary.
19
  Source: National Highway Traffic Safety Association.
20
  EPA estimated 17 city/24 hwy mpg, FWD.
21
  EPA estimated 21 city/26 hwy mpg. 2WD, 2.3L manual. Excludes vehicles built for Mazda.
22
  Based on unadjusted city fuel economy from EPA (10/08) and VCA (5/08). EPA estimated 34 city/31hwy mpg, front wheel drive. Actual mileage will vary. Excludes vehicles built for Mazda.
23
  EPA-estimated 22 city/28 hwy mpg, I-4 manual FWD.
24
  Star ratings are part of the U.S. Department of Transportation's Safercar.gov program (www.safercar.gov). Class is Full-Size Luxury SUVs.
25
  EPA-estimated 23 city/34 hwy/ 27 combined mpg Fusion S I-4 automatic; 41 city/36 hwy mpg Fusion Hybrid. Actual mileage will vary. Midsize class per R. L. Polk & Co.
26
  With available electronic stability control.
27
  Driving while distracted can result in loss of vehicle control. Only use mobile phones and other devices, even with voice commands, when it is safe to do so. The Bluetooth word mark and logos are trademarks of the Bluetooth SIG, Inc.
28
  The vehicle's electrical system (including the battery), the wireless service provider's signal and a connected mobile phone all must be available and operating for 911 Assist to function properly. These systems may become damaged in a crash. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed.
29
  Available on 2010 U.S. vehicles. Complimentary three-year subscription for owners of new vehicles equipped with the service. Subscription fees apply after three years. Standard voice and message rates may apply. When vehicle equipped with optional factory-installed Navigation System, SYNC traffic, directions and information services are replaced by the vehicle's Navigation System.
30
  Customized vehicles.
 
  Ford reserves the right to change product specifications at any time without incurring obligations
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